General Terms and Conditions of Sale

 

SAS Camping Le Rivage Civraisien, RCS number: 905 304 267, Route de Roche – 86400 Savigné,

Phone: 05 17 34 50 02.

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: Rental accommodation or pitch.

ACCOMMODATIONS: Caravan, leisure accommodation, atypical accommodation, motorhome, and tents.

 

 

Article 1 – Scope of Application of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply without restriction or reservation to any rental of accommodation or pitch on the Le Rivage Civraisien campsite offered by SAS Camping Le Rivage Civraisien (‘the Provider’) to non-professional customers (‘the Clients or the Client’) on its website

www.camping-lerivagecivraisien.fr

The main features of the Services are presented on the website www.camping-lerivagecivraisien.fr

The Client is required to read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Client.

The Provider’s contact details are as follows: Route de Roche, 86400 Savigné.

These conditions apply exclusively, excluding all other conditions, notably those applicable for other sales channels.

These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, if necessary, over any other version or contractual document.

Unless proven otherwise, data recorded in the Provider’s IT system constitute proof of all transactions concluded with the Client.

In accordance with the French Data Protection Act of January 6, 1978, the Client has the right at any time to access, rectify, and object to all their personal data by writing by mail and providing proof of identity.

The Client declares that they have read these General Terms and Conditions of Sale and accepted them by ticking the box provided before initiating the online ordering procedure as well as the general terms of use of the website www.camping-lerivagecivraisien.fr

These General Terms and Conditions of Sale may be modified later; the version applicable to the Client’s purchase is the one in force on the website at the date of the order.

 

Article 2 – Booking Conditions

2.1 Price and Payment

The price of stays is indicated in euros, VAT included. The Client’s attention is drawn to the fact that the tourist tax is not included in the price.

For rental bookings: All rentals are nominative and non-transferable. The rental becomes effective only with our agreement and after receipt of the full amount of the stay and booking fees.

For any unreported delay, the rental/pitch becomes available 1 hour after the arrival date mentioned on the reservation contract. After this period, and without written message, the reservation will be null and the deposit will be retained by the campsite management.

2.2 Modification of Booking

No reduction will be made in case of late arrival or early departure.

2.3 Cancellation

Any reservation not paid in accordance with these general terms and conditions of sale will be canceled. For any cancellation received more than 60 days before the start date of the stay, the deposit will be refunded.

If the Client cancels the Reservation after acceptance by the Provider less than 60 days before the reserved rental date, for any reason except force majeure, the deposit paid upon booking will be fully retained by the Provider and will not be refunded.

2.4 Withdrawal

The legal provisions relating to the right of withdrawal in distance selling provided by the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code).

Thus, for any booking of a stay with the campsite, the Client has no right of withdrawal.

Article 3 – Course of the Stay

3.1 Arrivals and Departures

For rentals: arrivals from 4 p.m. to 7 p.m., departures from 8:30 a.m. to 10 a.m., Saturday to Saturday.

For camping: arrivals from 2:30 p.m., departures no later than 12 p.m., any day of the week.

3.2 Security Deposit

A security deposit of €300 will be required upon arrival. The first €150 will cover any damages to your rental and the second €150 will cover possible cleaning fees at the end of the rental. Upon arrival, you will carry out the entry inventory yourself and submit it to reception the same day. After your departure, an exit inventory will be performed by us. These two deposits will be returned by mail within a week following the inventory after your departure and if your rental is returned in the condition found at your arrival. Please provide a stamped envelope with your address. According to your choice, they may also be destroyed by management.

This security deposit does not limit liability.

3.3 Departure

Any key return or pitch release after 10 a.m. will result in charging for an additional night. Any extension of stay must be requested at least 24 hours before the planned departure date.

3.4 Pets

Category I and II animals are not allowed inside the campsite. Domestic animals must not be left free or locked inside the campsite in the absence of their owners who are civilly responsible. Their behavior must not disturb the peace, security, and cleanliness of the campsite. They are accepted if kept on a leash and if their needs are picked up.

3.5 Internal Rules

Internal rules are posted at the entrance of the establishment and at reception. The Client is required to read and respect them.

Article 4 – Liability

The Campsite declines all responsibility for damage suffered by the camper-caravanist’s equipment that is caused by themselves; insurance for your equipment regarding civil liability is mandatory (FFCC, ANWB, ADAC…). The Client staying on a pitch or accommodation must obligatorily have civil liability insurance. A certificate of insurance may be requested before the start of the service.

Article 5 – Disputes

All disputes arising from purchase and sale operations concluded under these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences, and follow-up and which could not be resolved between the seller and the client will be submitted to the competent courts under common law. The Client is informed that they can, in any case, resort, in case of dispute, to conventional mediation or any other consumer method; any camping client has the right to free recourse to a consumer mediator for the amicable resolution of a dispute with the campsite operator. The mediator’s contact details that the client can contact are as follows:

ATLANTIQUE MÉDIATION CONSOMMATION :

ARTICLE 6 – Image Rights

During the Client’s stay, the Client may be photographed or filmed for the Provider’s advertising needs. The Client is informed that they must notify the Provider in writing upon arrival at reception of any opposition to this practice.

ARTICLE 7 – Applicable Law and Language

These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In case they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.